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FAQ

Shipping

AAVALABS delivers to all EU countries, and to specific countries outside the EU. You can see the list of countries in our Shipping Policy.

Shipping costs depend on your region and the option you choose when placing your order. You can see the shipping costs here: Shipping Policy

IMPORTANT: If shipping is outside of the EU, upon Arrival of my Package; Additional Customs, Tolls or Duties Charges may apply at customer’s cost.

The delivery time depends on the delivery option that you choose when placing your order. You can see the shipping options and the delivery times in our Shipping Policy

Yes! Once your order is in transit, you get an email with your shipping information which includes a tracking number.

Please check with your tracking number if there has been an attempted delivery. It is possible that the package is in a pick up station near your address (where you can pick it up), or there might be incomplete information in your shipping address that needs to be updated as soon as possible. 

If this is not the case, please contact us at team@aavalabs.com and we will investigate the issue. 

We are able to update Shipment Information up to 1 hour from the moment the order was placed. For it, please contact us at team@aavalabs.com.

If you want to edit any shipment information after 1 hour, and your package is already in transit, please contact the corresponding carrier to change the information. Please keep in mind that if your package is already in transit, only small changes might be possible (for example, house number correction, or address change within the same city).

Refunds, Cancellations & Modifications

It is possible to cancel an order with immediate refund processing up to 1 hour from the moment the order was placed. For it, please contact us at team@aavalabs.com.

If you want to cancel the order 1 hour later after the placement, and the item has already been shipped, please contact us at team@aavalabs.com.

It is possible to remove units from an order with immediate refund processing up to 1 hour from the moment the order was placed. For it, please contact us at team@aavalabs.com.

If you want to remove units from an the order 1 hour later after the placement, and the item has already been shipped, please contact us at team@aavalabs.com.

No. Since a payment needs to be done, a new order needs to be placed. 

Only if your previous order was placed less than 1 hour before your second order, we are able to merge both orders so that they are shipped together, and in this case the shipping costs would only be paid once. Please contact us at team@aavalabs.com to merge your orders and receive a refund of the shipping costs of your second order (if any).

Once the refund is processed, on PayPal, it's almost instant. It shouldn't take more than 3 working days.

Once the refund is processed, on Credit Cards or Klarna, it depends on your bank. It can take up to 10 working days until you'll see your money in your account.

Payments & Coupon Codes

Credit Card, Paypal and Klarna*

*Klarna Options:

  • Pay now (per bank transfer or debit/credit card)
  • Pay later (postpone the payment date)
  • Pay over time (Installment Payment): Pay in 3 installments without interest. Split your purchase into 3 interest-free payments to spread the cost of your purchase over a period of time. The first payment is made when the order is processed and the remaining 2 are made automatically every 30 days, charging the debit or credit card of your choice. This payment method can be used with orders from € 35 to € 1000. 

**Klarna is only available in specific countries and the available Klarna options depend on the country.

  • Germany > Pay now, pay later, pay over time
  • Austria > Pay now, pay later, pay over time
  • Netherlands > Pay now, pay later
  • Belgium > Pay now, pay later
  • France > Pay later 
  • Italy > Pay later 
  • Portugal > Pay later 
  • Spain > Pay later 
  • Ireland > Pay later 

To use a coupon code, please follow these steps: 

1. Navigate to the Cart icon, located at the upper-right hand of the screen. Click this icon to view the content of your cart. 

2. If you are ready to check out, please read through our Terms & Conditions and click on the check box agreeing to them. 

3. Then click "Checkout".

4. Finally, you will be directed to the Checkout process. At the right-hand side of the screen you have to insert the coupon code in the "coupon code field" and click "Apply". 

Discount codes only apply to full-priced products and cannot be combined with other offers. 

Quality & Certificates

We offer you a 365 day satisfaction money back guarantee. You can read all the details in our Refund Policy.  If for any reason you are not satisfied with our product, contact us at team@aavalabs.com and you will receive a full refund of the purchase price. 

Our products are produced in Europe under the absolutely highest European quality and safety standards.

We take testing and quality control very seriously. In the development phase, several test phases are initially carried out in order to determine the optimum composition. This is followed by further test series in production, during which the physical-chemical and organoleptic properties of the products are tested. For our final products, we do yearly checks carried out by tests in independent third party laboratories to make sure that our products are gluten free, GMO free and free from heavy metals and other contaminants.

If you want to view any certificates, please contact us at team@aavalabs.com. 

General Product Questions

It depends on the product. In each product page you can see detailed information on what's the best time and way to take the supplement. Here are general recommendations for taking supplements: 

  • The recommended daily dose should not be exceeded. If you forget a dose, do not double it the next time you take it.
  • Take dietary supplements with water and not with hot drinks, tea or coffee. ⠀
  • If you are taking medication, suffer from personal illnesses or are pregnant, always ask your doctor before taking supplements.

Generally, taking supplements should be considered as part of a long-term prevention strategy. The achievement of results is personal, since the health circumstances are different. To get personalised information about the best possible duration, we recommend contacting a doctor.

Our range of products is designed synergistically, so that the products can be taken together to take advantage of each product.

As a supplement and long term, yes it may be. However individual requirements need to be assessed before taking any vitamin or mineral. One should also remember that the recommended daily dose given on the label must not be exceeded and the instructions of use must be followed. Please remember also, that it’s always recommended to talk to a doctor before taking food supplements, especially if you are taking any medications.

Our products are developed based on the European Food Safety Authority (EFSA) recommendations, which are developed from studies over general adult populations. Since children have different nutritional needs, we would kindly ask you to contact a doctor for more information.

Our products are developed based on the European Food Safety Authority (EFSA) recommendations, which are developed from studies over general adult populations. Since pregnant/lactant women can have different nutritional needs, we would kindly ask you to contact a doctor for more information.

These are our storage recommendations for our products: Store in a cool and dry place after opening. Note that our products don't need refrigeration and can be kept at room temperature. 

We also recommend to keep the capsules away from direct sunlight. For this purpose, we recommend keeping the bottle in the original box.