Help Center

SHIPPING

1. Where do you ship to?

AAVALABS delivers to all EU countries, and to specific countries outside the EU. 

List of countries: Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, China, Croatia, Czech Republic, Denmark, Egypt, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal, Qatar, Reunion, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain Mainland, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, United Kingdom, Ukraine.

2. How much are the shipping costs?

Shipping costs depend on your region and the option you choose when placing your order. 

IMPORTANT: If shipping is outside of the EU, upon Arrival of my Package; Additional Customs, Tolls or Duties Charges may apply at customer’s cost. 

3. How long does it take for my package to arrive?

From the moment the order is placed, the delivery takes 2-4 days within the EU (working days - Monday to Friday). 

Outside the EU the delivery takes 5-7 days.

4. Can I track my shipment?

Yes! You get an email with your shipping information which includes a tracking number. 

5. My order didn’t arrive. What should I do?

Please check with your tracking number if there has been an attempted delivery. It is possible that the package is in a pick up station near your address (where you can pick it up), or there might be wrong information in your shipping address that needs to be updated as soon as possible. 

If this is not the case, please contact us atteam@aavalabs.comand we will investigate the issue. 

If you feel that the supply of goods is delayed, which causes you to no longer wish to complete the purchase, it is up to you to make a cancellation. In the event that the item has already been shipped, the customer must receive the order before requesting a cancelation. 

6. Can I cancel my order?

It is possible to cancel an order with immediate refund processing up to 3 hours from the moment the order was placed. For it, please contact us atteam@aavalabs.com.

If you want to cancel the order 3 hours later after the placement,and the item has already been shipped, the customer must receive the order before requesting a cancelation. 

7. Can I update Shipment Information such as name or address for my upcoming order?

We are able to update Shipment Information up to 3 hours from the moment the order was placed. For it, please contact us atteam@aavalabs.com.

If you want to edit any shipment information after 3 hours, and your package is already in transit (check with your tracking number), you have to contact the corresponding carrier (UPS or DHL) to update the information. 

REFUNDS

1. What is the 100% Money-Back Guarantee?

We offer you a 365 day money back guarantee. If for any reason you are not satisfied with our product, contact us atteam@aavalabs.com and you will receive a full refund of the purchase price.Since open products cannot be reused, please keep the product.

2. How long does it take to get a refund back?

• Once the refund is processed, on PayPal, it's almost instant. It shouldn't take more than 3 working days. 

• Once the refund is processed, on Credit Cards, it depends on your bank. It can take up to 10 working days until you'll see your money in your account.

• Which payment options do I have?
• Credit Card Payment 
• PayPal
• Klarna

1. What is a Recurring Order/Subscription?

You have the option to sign up for a subscription which means you'll get the products of your choice delivered to you without having to order again. Depending on the product you have different options/intervals to choosefrom. 

2. What is the advantage of signing up for a Recurring Order/Subscription?

• You get 15% discount on the normal price of the product

• The products will be delivered to you without having to order again

• Through the customer portal you can see your purchase history and easily edit your Recurring Order/Subscription. 

3. How can I edit a Recurring Order/Subscription?

You can edit a Recurring Order/Subscription through the customer portal with your customer account logins. You can edit following information: 

• Delivery schedule (dates and frequency)

• Edit products (delete or add)

• Update shipping address

• Update billing information

• Cancel your subscription

Please note that changes will only apply for upcoming orders that have not been shipped yet. If you want to edit or cancel an order that has already been placed, please contact us atteam@aavalabs.com. 

4. How to cancel a Recurring Order/Subscription?

You can do this directly through thecustomer portal or you can send us an email to team@aavalabs.com and we'll cancel the subscription for you. 

Please note that, if you want to cancel a recurring order that has been already placed, it is possible to cancel it with immediate refund processing up to 3 hours from the moment the order was placed. For it, please contact us atteam@aavalabs.com.

If you want to cancel the order 3 hours later after the placement,and the item has already been shipped, the customer must receive the order before requesting a cancelation. 

1. How do I participate?

To participate in our Ambassador program (for our websitehttps://aavalabs.com/) you have to register using the following link:https://www.affiliatly.com/af-1024572/affiliate.panel

2. How does it work?

After registering you will receive an "Affiliate Link". You can share this link with your contacts and you will receive 10% of the income from purchases made by contacts who came to our website via this link. Your earnings will be paid out when they reach € 100. Payments are made on the 30th of the following month.