Help Center

Where do you ship to?

AAVALABS delivers to all EU countries, and to specific countries outside the EU.

How much are the shipping costs?

Shipping costs depend on your region and the option you choose when placing your order. You can see the shipping costs here: Shipping Policy

IMPORTANT: If shipping is outside of the EU, upon Arrival of my Package; Additional Customs, Tolls or Duties Charges may apply at customer’s cost. 

How long does it take for my package to arrive?

From the moment the order is placed, the delivery takes 3-5 days within the EU (working days - Monday to Friday). 

Outside the EU the delivery takes 5-7 days.

Can I track my shipment?

Yes! Once your order is in transit, you get an email with your shipping information which includes a tracking number.

My order didn’t arrive. What should I do?

Please check with your tracking number if there has been an attempted delivery. It is possible that the package is in a pick up station near your address (where you can pick it up), or there might be incomplete information in your shipping address that needs to be updated as soon as possible. 

If this is not the case, please contact us at team@aavalabs.com and we will investigate the issue. 

Can I update the shipping address?

We are able to update Shipment Information up to 1 hour from the moment the order was placed. For it, please contact us at team@aavalabs.com.

If you want to edit any shipment information after 1 hour, and your package is already in transit, please contact the corresponding carrier to change the information. Please keep in mind that if your package is already in transit, only small changes might be possible (for example, house number correction, or address change within the same city).  

Can I cancel my order?

It is possible to cancel an order with immediate refund processing up to 1 hour from the moment the order was placed. For it, please contact us at team@aavalabs.com.

If you want to cancel the order 1 hour later after the placement, and the item has already been shipped, please contact us at team@aavalabs.com. 

Can I remove units from my order?

It is possible to remove units from an order with immediate refund processing up to 1 hour from the moment the order was placed. For it, please contact us at team@aavalabs.com.

If you want to remove units from an the order 1 hour later after the placement, and the item has already been shipped, please contact us at team@aavalabs.com.

Can I add new units to an existing order?

No. Since a payment needs to be done, a new order needs to be placed. 

Only if your previous order was placed less than 1 hour before your second order, we are able to merge both orders so that they are shipped together, and in this case the shipping costs would only be paid once. Please contact us at team@aavalabs.com to merge your orders and receive a refund of the shipping costs of your second order (if any). 

How long does it take to get a refund back?

• Once the refund is processed, on PayPal, it's almost instant. It shouldn't take more than 3 working days.
• Once the refund is processed, on Credit Cards, it depends on your bank. It can take up to 10 working days until you'll see your money in your account.

Which payment options do I have?

• One-Time Purchase: Credit Card, Paypal and Klarna*
• Subscription: Credit Card

*Klarna options**: 

• Pay now (per bank transfer or debit/credit card)
• Pay later (postpone the payment date)
• Pay over time (Installment Payment): Pay in 3 installments without interest. Split your purchase into 3 interest-free payments to spread the cost of your purchase over a period of time. The first payment is made when the order is processed and the remaining 2 are made automatically every 30 days, charging the debit or credit card of your choice. This payment method can be used with orders from € 35 to € 1000. 

**Klarna is only available in specific countries and the available Klarna options depend on the country.

Germany > Pay now, pay later, pay over time

Austria > Pay now, pay later, pay over time

Finland > Pay now, pay later, pay over time

Netherlands > Pay now, pay later

Belgium > Pay now, pay later

France > Pay later 

Italy > Pay later 

Portugal > Pay later 

Spain > Pay later 

Ireland > Pay later 

How to use coupon codes or a gift card?

To use a coupon code, please follow these steps: 

1. Navigate to the Cart icon, located at the upper-right hand of the screen. Click this icon to view the content of your cart. 

2. If you are ready to check out, please read through our Terms & Conditions and click on the check box agreeing to them. 

3. Then click "Checkout".

4. Finally, you will be directed to the Checkout process. At the right-hand side of the screen you have to insert the coupon code in the "coupon code field" and click "Apply". 

Discount codes only apply to full-priced products and cannot be combined with other offers. 

What are the benefits of having a customer acccount?

These are the benefits of having a customer account on our website:

• You have easy access to your order history.
• You can track the status of your order. 
•  You become a member of our AAVALABS Club: Get points every time you make a purchase, refer a friend or visit our store. Once you have collected enough points, you can redeem them for vouchers and save on your next purchase!
• It's for free and without any permanance. 

How to create a customer account?

You can create a user account on our website through the following link: https://aavalabs.com/account/register

How to delete a customer account?

To delete your user account, please contact us at team@aavalabs.com. 

How to change the password of my customer account?

To change the password of your user account, please contact us at team@aavalabs.com. 

How to change the e-mail of my customer account?

To change the e-mail of your user account, please contact us at team@aavalabs.com. 

What is a Recurring Order/Subscription?

You have the option to sign up for a subscription which means you'll get the products of your choice delivered to you without having to order again. Depending on the product you have different options/intervals to choose from.

What is the advantage of signing up for a Recurring Order/Subscription?

• You get 10% discount on the normal price of the product
• The products will be delivered to you without having to order again
• Through the customer portal you can see your purchase history and easily edit your Recurring Order/Subscription. 

How can I edit a Recurring Order/Subscription?

You can edit a Recurring Order/Subscription through the customer portal with your customer account logins. You can edit following information: 

• Delivery schedule (dates and frequency)
• Edit products (delete or add)
• Update shipping address
• Update billing information
• Cancel your subscription

Please note that changes will only apply for upcoming orders that have not been shipped yet. If you want to edit or cancel an order that has already been placed, please contact us at team@aavalabs.com. 

How to cancel a Recurring Order/Subscription?

You can do this directly through the customer portal or you can send us an email to team@aavalabs.com and we'll cancel the subscription for you. 

Please note that, if you want to cancel a recurring order that has been already placed, it is possible to cancel it with immediate refund processing up to 1 hour from the moment the order was placed. For it, please contact us at team@aavalabs.com.

If you want to cancel the order 1 hour later after the placement, and the item has already been shipped, please contact us at team@aavalabs.com. 

What is the 100% Money-Back Guarantee?

We offer you a 365 day money back guarantee. If for any reason you are not satisfied with our product, contact us at team@aavalabs.com and you will receive a full refund of the purchase price. 

Where are the AAVALABS's products manufactured?

Our products are produced in Europe under the absolutely highest European quality and safety standards.

How is the quality of the supplements tested?

We take testing and quality control very seriously. In the development phase, several test phases are initially carried out in order to determine the optimum composition. This is followed by further test series in production, during which the physical-chemical and organoleptic properties of the products are tested. For our final products, we do yearly checks carried out by tests in independent laboratories.

If you want to view any certificates, please contact us at team@aavalabs.com. 

When is the best time to take supplements

It depends on the product. In each product page you can see detailed information on what's the best time and way to take the supplement. Here are general recommendations for taking supplements: 

• The recommended daily dose should not be exceeded. If you forget a dose, do not double it the next time you take it.
• Take dietary supplements with water and not with hot drinks, tea or coffee. ⠀
• If you are taking medication, suffer from personal illnesses or are pregnant, always ask your doctor before taking supplements.

For how long should I take supplements?

Generally, taking supplements should be considered as part of a long-term prevention strategy. The achievement of results is personal, since the health circumstances are different. Short term results could generally be expected at 3 months and long term from 6 months. To get personalised information about the best possible duration, we recommend contacting a doctor.

Is it safe to take all supplements together?

Our range of products is designed synergistically, so that the products can be taken together to take advantage of each product. Only Leanergy should be taken separately from other supplements.

Is it possible to take too much of a certain vitamin/ mineral?

As a supplement and long term, yes it may be. However individual requirements need to be assessed before taking any vitamin or mineral. One should also remember that the recommended daily dose given on the label must not be exceeded and the instructions of use must be followed. Please remember also, that it’s always recommended to talk to a doctor before taking food supplements, especially if you are taking any medications.

Can the supplements be taken by children?

All of our products and nutritional information are designed for adults. For more information, please contact a doctor. 

How to store the products

These are our storage recommendations: Store in a cool, dry place, and at a temperature below 20 ° C. Keep away from direct sunlight.

If these conditions are not met outside the fridge, we recommend keeping the product in the fridge.