Where do you ship to?
AAVALABS delivers to all EU countries, and to specific countries outside the EU. You can see the list of countries in our Shipping Policy.
How much are the shipping costs?
Shipping costs depend on your region and the option you choose when placing your order. You can see the shipping costs here: Shipping Policy
IMPORTANT: If shipping is outside of the EU, upon Arrival of my Package; Additional Customs, Tolls or Duties Charges may apply at customer’s cost.
How long does it take for my package to arrive?
The delivery time depends on the delivery option that you choose when placing your order. You can see the shipping options and the delivery times in our Shipping Policy.
Can I track my shipment?
Yes! Once your order is in transit, you get an email with your shipping information which includes a tracking number.
My order didn’t arrive. What should I do?
Please check with your tracking number if there has been an attempted delivery. It is possible that the package is in a pick up station near your address (where you can pick it up), or there might be incomplete information in your shipping address that needs to be updated as soon as possible.
If this is not the case, please contact us at email@example.com and we will investigate the issue.
Can I update the shipping address?
We are able to update Shipment Information up to 1 hour from the moment the order was placed. For it, please contact us at firstname.lastname@example.org.
If you want to edit any shipment information after 1 hour, and your package is already in transit, please contact the corresponding carrier to change the information. Please keep in mind that if your package is already in transit, only small changes might be possible (for example, house number correction, or address change within the same city).