Meet the AAVALABS Customer Happiness Team
At AAVALABS our people are the backbone and the heartbeat of everything we do. The customer service we provide is just as important to us as the high quality supplements we make. That’s why we’re really proud to have been awarded with a Customer Happiness Award 2020 end of last year.
Our international customer service team members are a creative and diverse bunch with amazing language skills, so we thought we’d delve behind the scenes and introduce you to them.
Diana - Our artistic team leader from Spain
Diana who is based in Madrid is the team leader of our customer happiness team.
With international roots she grew up bilingual and is fluent in both Spanish and German. Besides her mother tongues Diana also speaks French, Italian and English. When asked what she likes most about her work at AAVALABS she says: “Being the voice of the customer’s inside the AAVALABS Family and being able to monitor improvements to make our customers happier.”
Free time activities: Abstract and surrealism painting and drawing.
Favorite supplement: Spirulina & Chlorella and Turmeric. I love to mix them into recipes like smoothies, juices or pancakes.
Keasha - Our ballet dancing customer service expert in Japan
Keasha, half Japanese half North American, is currently based in Kanagawa, Japan.
She is fluent in Japanese and English which makes her a great addition to our multilingual team.
We asked Keasha what she likes about her work. Here's what she says: “My favorite thing about being part of the CS Happiness Team is getting the opportunity to talk to our customers and learning how much of an impact our supplements have made to them!”
Free time activities: I love dancing! I've been doing ballet for about 20 years. Recently, I've been getting into film photography and baking pastries!
Favorite supplement: I think our Vegan Omega-3 is amazing! It's a great alternative for people who have plant-based diets, or if you just don't like fish.
Julia - Austrian world traveler based in Australia
Julia from our customer happiness team is originally from Austria, but currently based in Australia. At AAVALABS she spreads her positive vibes with our French, English and German customers.
Free time activities:In her free time Julia loves to discover new cultures & countries, reading self development books and staying healthy and sportive.
Favorite supplement:Her favourite product is the Fullnesium, as it allows her to stay active, recover after a long day and get a good night sleep.
Yanina - Polyglot from Argentina with a passion for travel & vegan food
After some years of backpacking Yanina´s journey has taken her all the way to Italy.
Originally from Argentina she is fluent in Spanish, Italian and English. German is next on her long list of languages that she wants to master. Being part of the Customer Happiness team makes Yanina feel helpful and the work gives her a good excuse to always be in a good mood.
Free time activities:Free time is for journaling, planning future trips and trying vegan recipes.
Favorite supplement:Being a morning person Yanina´s favorite supplement is our energizing Leanergy.
What does our Customer Happiness Team do?
The most important job of our customer happiness team is to make YOU happy. If you have questions regarding our products or any orders, if you need additional information about ingredients or if you face any kind of problem, our team is there to help! In fact the customer happiness team is the place, where all our customer feedback is collected and reviewed.
What does that mean?
If we notice a problem, a challenge or a demand, our CS team informes other responsible teams so that we can take action and find solutions.
Sometimes that can result in developing new formulas or making improvements to existing products. Sometimes that can mean sending out chocolates to customers or even live meetups in a coffee shop (like the one we had in Berlin last summer). All of these scenarios have already happened in the past.
No matter the season, we’re here to help you.